At OaklandUAE, we are committed to delivering your houseplants and gardening supplies safely and efficiently. Our goal is to ensure that your order arrives in perfect condition and that you have a smooth shopping experience from start to finish. Please review our shipping policy below:

1. Shipping Locations

We currently offer shipping to all major areas within the UAE. Unfortunately, we do not yet offer international shipping, but we are working to expand our delivery zones in the future.

2. Processing Time

Once your order is placed, our team will carefully prepare it for shipment. Orders are typically processed and dispatched within 1-3 business days. Please note that orders placed on weekends or holidays will be processed the following business day.

3. Shipping Rates

Shipping costs are calculated based on your location and the size of your order. Shipping rates will be displayed at checkout, so you can review the costs before completing your purchase. We offer free shipping on orders over AED100 (within Dubai).

4. Delivery Time

Delivery times typically range from 2 to 5 business days, depending on your location within Dubai. Once your order has been dispatched, you will receive a tracking number, allowing you to monitor your package’s progress until it arrives at your doorstep.

5. Packaging

We take great care in packaging your plants to ensure they arrive safely. Plants are securely packed with protective materials to prevent damage during transit. If you receive a damaged plant, please refer to our Refund Policy for assistance.

6. Delivery Tracking

After your order is shipped, you will receive an email with a tracking number and a link to track your delivery. You can also log into your account to view your order status at any time.

7. Delivery Delays

While we strive to meet our estimated delivery times, please be aware that delivery delays may occur due to factors beyond our control, such as weather conditions, traffic, or issues with the courier service. We will notify you of any significant delays and work to resolve the issue as quickly as possible.

8. Missing or Lost Packages

If your package is lost or goes missing during transit, please contact us immediately. We will work with the courier service to investigate the issue and find a solution. In most cases, we will send a replacement or issue a refund if the package cannot be located.

9. Special Delivery Instructions

If you have specific delivery instructions (e.g., a preferred delivery time or a special request), you can add them in the notes section at checkout. We will do our best to accommodate your preferences, but please note that delivery times may be subject to availability.

10. Address Accuracy

To ensure timely and accurate delivery, please double-check that the shipping address you provide is correct. OaklandUAE is not responsible for delays or issues caused by incorrect or incomplete shipping information.

If you have any questions or concerns about shipping, please don’t hesitate to contact our customer support team at [info@oaklanduae.com]. We’re happy to assist you and ensure that your plant shopping experience is as smooth as possible.

Thank you for choosing OaklandUAE. We look forward to bringing the beauty of plants to your doorstep!