By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before making a purchase. If you do not agree to these terms, please refrain from using our website.
1. General Terms
These Terms and Conditions apply to the use of OaklandUAE’s website, located at www.oaklanduae.com, and the purchase of any products from our online store. We reserve the right to update or modify these terms at any time without prior notice. Changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the updated Terms.
2. Product Information
We make every effort to ensure that the products on our website are accurately described. However, due to the nature of plants, variations in size, color, and appearance may occur. While we aim to display the colors and features of our products as accurately as possible, we cannot guarantee that your device’s display will reflect the actual color of the plants. Please note that the pots shown in the product images are for illustrative purposes only and may not always be available in the same color or design.
3. Order Acceptance and Availability
By placing an order with OaklandUAE, you are offering to purchase a product, subject to acceptance by us. We reserve the right to refuse or cancel any order for various reasons, including:
Product availability issues
Errors in product pricing or descriptions
Suspected fraud or unauthorized transactions
If your order is canceled after payment has been made, we will provide a full refund.
4. Pricing and Payment
All prices listed on our website are in AED (United Arab Emirates Dirham) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without notice.
Important: Prices in our physical store may vary from those listed online. The physical store operates independently and is not directly connected to the online store.
We accept payments via credit cards, and other secure payment methods. By submitting an order, you authorize us to charge your payment method for the total amount of the order, including taxes and shipping fees.
5. Shipping and Delivery
We offer delivery services for orders within Dubai and select other areas of the UAE. Delivery times typically range from 2 to 5 business days, depending on your location. Shipping costs will be displayed at checkout, and we offer free shipping for orders over AED100 within Dubai.
Please refer to our Shipping Policy for more detailed information on delivery and packaging.
6. Returns and Refunds
We want you to be happy with your purchase. However, due to the perishable nature of plants, we only accept returns or issue refunds in certain cases, such as:
Damaged or defective plants upon arrival
Incorrect orders
Please refer to our Refund Policy for complete details on returns, refunds, and the process for handling damaged or incorrect items.
7. User Account
To place an order, you may need to create an account on our website. You agree to provide accurate and up-to-date information when creating your account, and you are responsible for maintaining the confidentiality of your account details.
You are also responsible for all activities under your account, and we encourage you to immediately notify us of any unauthorized use of your account.
8. Content and Intellectual Property
All content on our website, including text, images, logos, product descriptions, and trademarks, is owned by or licensed to OaklandUAE and is protected by copyright laws. You may not use, reproduce, or distribute any content from our website without our express permission.
9. Limitation of Liability
While we take every care to ensure the quality of our products, our liability is limited to the value of the product purchased. We are not responsible for any direct, indirect, incidental, or consequential damages that may arise from the use or inability to use our products.
10. Plant Care Responsibility
We provide detailed care instructions with every plant purchase, but we cannot guarantee the health or survival of the plant after it has been delivered to you. The care of plants depends on environmental factors and proper maintenance. By purchasing from us, you acknowledge that plant care is your responsibility once the plant is in your possession.
11. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the UAE. Any disputes or claims arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts in Dubai, UAE.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
